Broken spring? Don't lift that door.
The springs — not the opener — carry the door's weight. When one snaps, the door goes dead heavy and the opener can't lift it. This is the repair we get called for most, and it's the one job in the garage you should never try yourself.
How you know a spring broke
A loud bang from the garage — people describe it as a gunshot or a firecracker — then a door that won't open, or opens two inches and stops. Look above the door: a torsion spring with a visible gap in the coil is a broken spring. If the door feels impossibly heavy to lift by hand, the spring isn't doing its job.
Why it's not a DIY job
A torsion spring holds enough wound-up energy to lift a door that can weigh several hundred pounds. Releasing or winding it without the right bars and training causes serious injuries every year — this is one of the most dangerous repairs in a home. We carry the springs common to doors in this area and fit them in matched, correctly rated pairs.
What we do on the visit
We confirm the spring is the fault, check the cables and bearings it works with, fit the correct springs for your door's weight, and balance the door so it lifts evenly and the opener isn't straining. A door that's balanced right is also easier on every other part.
Booking this service
Call (828) 575-4543 at any hour — Daniela, our AI receptionist, answers the phone 24/7, takes the details and confirms your visit — or book online and pick the time that suits you. We serve Fairview, Asheville and the towns across our service area.
Questions, answered straight
Can I open the door by hand until you get here?
We'd rather you didn't. Without a working spring the door is dead weight and can drop without warning. If your car is trapped, treat it as an emergency — call and Daniela will book you in at any hour.
Should both springs be replaced if only one broke?
If your door has two torsion springs, they were installed together and have done the same number of cycles — the second one is usually near the end of its life too. Replacing both in one visit is the standard practice and saves you the second breakdown.
How long do springs last?
Springs are rated in cycles — one open-and-close is one cycle. Standard springs are commonly rated around 10,000 cycles, which for most households is roughly 7–10 years of daily use.
Why did it break in cold weather?
Cold makes spring steel more brittle, and winter is when tired springs let go — mountain winters in Western North Carolina are hard on them. It's the trade's January pattern every year.
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About broken cable replacement →Book a visit
Tell us what the door is doing and when suits you. Daniela, our AI receptionist, confirms every booking — at any hour, day or night.
Prefer to talk?
(828) 575-4543Book online
Our booking page is Blue Ridge's own: pick a garage door service and a time, and Daniela — our AI receptionist — confirms your visit.
Book a visitOr call (828) 575-4543 — open 24 hours, every day.
Prefer email? Write to Daniela at daniela@blueridgegaragedoorrepair.com.